Body language is the non-verbal movements we make as a part of how we communicate, and all body movement is body language. It is said that when we communicated we use 7% words, 38% tone and 55% body language.( Imagine that) Non-verbal communication includes tone of voice, eye movement, posture, hand gestures, facial expressions and more. Since less than 10% of communicating is words. It’s important to be just as aware of these other functions, when building great communication.
Listening and paying attention to someone when they’re speaking, is a key aspect of good communication. This lets the person know that you are interested in what they are saying. There are a few ways to show that you are listening. Ignore distractions, sitting still, slowly nodding your head and do not sit with your hands cross over your chest. (Defensive position) This shows that you're not open to what they are saying. Just try to be as relaxed as possible, and it never hurt to take notes if possible.
Be patience when listening to what the person is saying. When you want to hear more of what someone is saying, you are patient. Listen until they have finished speaking and do not interrupt. Even when you have something to say, give them time to complete what they have to say. If you butt in, it will look as if your intent was never to hear what they have to say in the first place, but only to make your point.
It’s difficult to control body language in emotional situations, so its best if you wait a while, at least until you have cleared your thoughts and have your emotions in check. If the other person what to talk about the problem, but you have decide you are not ready. It's important to be considerate to the other persons feelings as well. Always find a suitable way to make that person understand your disposition at that moment in time, without adding fuel to the fire. (Showing negative body language)